Frequently Asked Questions
Everything you need to know about rolling into style.
How do I determine the right size for my Heelys?
Heelys generally fit true to size, similar to a standard athletic sneaker. We recommend checking our size guide for specific measurements. If you are between sizes, we suggest ordering the larger size for a more comfortable fit.
Can I wear Heelys as regular sneakers?
Yes! The wheels are completely removable. Each pair comes with a tool to pop the wheels out and includes matching heel plugs so you can wear them as stylish, everyday flat shoes.
What is your shipping policy?
We offer standard and expedited shipping options. Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
What is your return policy?
We accept returns on unworn items in their original packaging within 30 days of purchase. Please ensure the wheels and plugs are included in the return box to qualify for a full refund.
How do I maintain and clean my Heelys?
To clean the upper material, use a damp cloth and mild soap. Avoid submerging them in water. For the wheels, ensure the wheel wells are clear of debris and apply a small amount of silicone-based lubricant if the rotation becomes stiff.
Do you offer international shipping?
Currently, we ship to a wide range of international destinations. Shipping costs and delivery times vary by country and will be calculated at checkout based on your location.